Sarah Bloom, account manager, Interbit Data
Bloom
With 10 years of experience in the health care industry, Sarah Bloom knows something about what hospitals need when it comes to technology. Now, she's bringing that knowledge to Natick, where she's now an account manager for existing accounts at health care software company Interbit Data. In this Q&A, she talks about going from working with patients at Lahey Clinic in Burlington to working with hospital purchasing offices.
Vital Stats:
Residence: Canton
Family: My husband Ritch and our dog Gaspard.
Education: Bachelor's in public communications, Laval University, Quebec
Previous job: Cardinal Health as an on-site account representative for its Pyxis PatientStation product at Lahey Clinic in Burlington
Start date at new job: October 2009
Q. How are you settling in at your new office?
A. Very well! I work with a great group of people. I am still learning about Interbit Data's software solutions for health care efficiency and I am getting familiar with our existing accounts by reading the information we have in our database. My next step is to start calling our existing customers and make sure they are happy with our products and determine if they have additional data interoperability or downtime protection needs.
Q. What's the biggest surprise you've had in starting the job?
A. The level of trust and willingness from my employer to go do what I need to do to ensure our customers are receiving the support they need and are satisfied with our products.
Q. What challenges do you see in your new position?
A. We sell our NetSolutions products to hospitals, which are often constrained by tight budgets and specific processes when it comes to purchasing. It's necessary that I make sure to maintain strong communications and give them the information they need to ease their decision-making and help them move the process along.
Q. How different is this job from your previous position?
A. The difference is in how I interact with the customers. In my previous position, I was interacting in-person with my customers (patients at Lahey Clinic). Now, I am mainly interacting over the phone, although I will eventually have some customer support interactions that will be in person.
Q. How close is this to what you imagined in high school you'd end up doing?
A. I'm a people person! I always knew I wanted to do something that would allow me to interact with people and help them. Customer service/support is the perfect fit for me! This is what I excel at and what I enjoy doing
Q. Where's the best place to get lunch near your new location?
A. The only one I know so far is Shanghai Tokyo on West Central Street! Love their sushi!
Q. What do you hope to be doing 10 years from now?
A. My new boss suggests that I should try to get his job!
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