Industrial Packaging eyes 45% growth
Ed Cote, president of Industrial Packaging in Worcester.
Industrial Packaging is a privately held supply chain services and distribution company established in Worcester in 1953 by John J. Hogan, and currently owned by Matthew J. Hogan. Today, the company has a lofty goal of increasing its top line revenue by 45 percent by 2020 -- a goal it says is doable as long as it continually evaluates its products and services.
President Ed Cote spoke about the company’s core values, investing in workforce development and quality guidelines.
Which markets do you serve?
Given that almost all products are packaged in some way throughout the supply chain, we serve a great many markets. The largest concentration of our company’s revenues lies with food and consumer goods that an end user would purchase at the retail level either in a store or online.
How do you stay ahead of the competition?
We maintain a high level of communication with our customers in order to ensure we are performing to their satisfaction. Our company holds quarterly planning sessions with our key leadership where we explore how we can get, keep, and grow customers. These meetings provide our company with a set of initiatives after each session that keep us forward focused on the markets we serve.
We believe our company culture is also a competitive factor. We have a core purpose, a set of core values, and a business plan on a single page that keeps our organization aligned at all times with a positive employee morale. This operational approach results in getting things done in a shorter period of time.
How do you ensure quality?
We ensure quality by understanding our customer’s needs and delivering on those needs consistently. We are able to achieve this in three primary ways. First, understand the communication rhythm each customer requires in order to receive their feedback on how our organization is performing for them. Second, we invest in the development of our people so that they are competent at what they do. Third, we communicate to our employees the importance of their contribution toward customer satisfaction and company success.
Our company also has the required third-party operational standards and guidelines for the markets we serve, but we feel it is our employee engagement through a customer-centric philosophy that produces quality in all that we do.
What are your long-term plans?
We have a goal to grow our top line revenue 45 percent by year-end 2020. As part of that goal, we are consistently evaluating the right products and services to have in the markets we serve. We also evaluate the way in which we work in order to stay contemporary in how we transact business.WBJ Web Partners
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