Marlborough-based Digital Federal Credit Union (DCU) has invested in technology to improve branch experience and increase efficiency among its tellers with a new paperless system.
The eTransaction system from IMM allows teller interactions to be integrated directly into DCU’s banking system, rather than having to be inputted separately at the end of the business day. This has not only decreased overall check processing time, according to a release from DCU, but has also improved the workflow and efficiency of employees.
While more people are going online for their banking, many members still go to branches, according to John Levy, IMM executive vice president and ESRA (Electronic Signature & Records Association) chairman. Streamlining that process ensures time is well spent by both the employees and the customers, he said.
