101: Work Communication
It seems like a basic skill. Yet it's likely we could all benefit from better communication in the workplace. After all, good communication is key to keeping projects on track, working through issues before they become problems and refocusing employees who may need a bit of management redirection. The following are some ways to make sure your message gets heard:
Don't be a stalker. Your urgent question may not be everyone else's idea of an emergency. Don't text, call and email the same message in the course of an hour. Think through your messages before you email to avoid bothersome and unnecessary follow-ups. Make your subject line reflect exactly what's in the email, e.g.: “ABC project deadline pushed up,” not “Important!!!” "Savvy communicators can try three different modes of communication over the span of 72 hours," says Brad Karsch, president of JB Training Solutions in Chicago, in an article at Inc.com. "Any more than that and you're a stalker."
Listen. Then listen more. Try hard to focus on the message the other person is trying to get across. “Indicate you understand what the speaker said by reframing key points (saying things such as): "Let me be sure I understand correctly. You're saying ... ?" advises an article by Sarah Fenson at Inc.com. When you're listening to someone, concentrate — don't tune out if you disagree — and try to stay open minded.
Have a goal. Try and ensure you come away from a face-to-face interaction or email exchange with something you're looking for, whether it's resolving a problem or seeking ideas. “Your talk may be formal or informal,” says a blog post by Leon Noone at StaffPerformanceSecrets.com. “Whatever your purpose, try to achieve something specific.” n
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