101: Earning trust
There's no quick fix when it comes to trust within your office or team, or among colleagues. In management, it's imperative your employees trust you so you can have impact and influence in the workplace, and that you continue to build trust over time. Trust creates a work environment of high morale, unified pride and strong camaraderie. Here are three ways to earn trust:
Trust yourself. Trusting yourself is a learned skill, and further positions you to embrace risk, writes Glenn Llopis at Forbes.com. Trusting yourself means bringing your authentic self to everything you do. “Most people don't trust themselves enough because this becomes the basis for ultimate accountability,” he writes. “In fact, most people would rather be more accountable to what others want them to be, rather than what they seek to be themselves.”
Be transparent and truthful. The rumor mill is fueled by speculation when there's a distinct lack of communication coming from executive offices. “If there is a void of information, employees will fill it and they will always fill it with negative information,” says Jim Dougherty, a veteran software CEO, in an article by Carolyn O'Hara at HBR.org. Regularly sharing information such as financial results — whether good or bad — will show you trust employees, and make them more likely to trust you.
Know that trust staves off dysfunction. “Too many executives try to hide things or spin them. And once trust is undermined, everything else is prone to unravel,” writes Rick Wartzman at Businessweek.com. He notes the recipe for success of management consultant Peter Drucker, to “build an organization that is battle-ready … where people trust one another.” Companies that succeed in this goal include NetApp, Edward Jones, Boston Consulting Group, Google and Wegmans, he notes.
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