10. CLEAR COMMUNICATIONS
Develop a clear plan for communication: how often, through what channels, how decisions will be made.
9. MEET IN PERSON – REGULARLY
Discuss everything from challenges to successes to other types of issues among the staff. Set an agenda and stick to it.
8. ENGAGE YOUR STAFF
When your employees are involved, they’re more likely to support the organization’s goals and objectives. That lets you know you can trust your staff in the field.
7. EDUCATE YOUR MANAGERS
Be sure you have their support in all systems implementations and workplace policies and procedures. Otherwise, you’ll risk lower field staff productivity, diminished success in service delivery and decreased morale.
6. TRAIN YOUR STAFF
Before team members hit the road, be sure they’re fully and properly trained to carry out their duties. Host regular training sessions and refresher courses, and provide updates to policies, technologies, procedures and new laws or regulatory issues.
5. PREPARE DILIGENTLY
Having a plan in place to deploy services maximizes successful implementation.
4. SOLICIT FEEDBACK
Your staff are in the field, working directly with your constituents. They may have suggestions for doing something in a more efficient, effective way.
3. BE STRATEGIC
Having a plan in place for carrying out required tasks yields much more positive results more often than having your staff “winging it” in the field. Be sure all levels of staff — from administration to field employees — are informed of the strategic plan and implement it properly.
2. INSTILL HIGH STANDARDS
Expect the best and you will likely get the best.
1. GIVE POSITIVE REINFORCEMENT
It goes a long way. Your staff will not only be motivated, but also take pride in what they do. Thank them for their hard work and reward them appropriately.
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Judith Boyko is CEO of Century Health Systems and Natick Visiting Nurse Association. She can be reached at jboyko@centuryhealth.org.
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