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101: WINNING BACK CLIENTS

Businesses can be plagued by churn, or how many customers cancel, but here are some tips to learning from those experiences and possibly bringing those clients back.

Latest MRI technology lands in Worcester

The most advanced MRI machine from General Electric has come to Worcester at the Shields Health Care location on Shrewsbury Street.

Report outlines community hospital business difficulties

Community hospitals in Massachusetts face a "self-reinforcing cycle of challenges" that makes their traditional business model unsustainable as more patients choose larger academic medical centers, according to a new report.

Cities push for more educational aid

Lawmakers representing the state's mid-sized, lower-income cities plan to lobby for more school aid in the House version of the budget.
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Provider Profile: Dr. David Shepro

Dr. David Shepro came to the Saint Vincent Hospital Cancer and Wellness Center two years ago after the system owned by Texas-based Tenet Healthcare opened the $23-million facility in 2013. He works directly with cancer patients and oversees the medical care at the center.

UMass’ marathon heart nurse

Susan Papalia is a researcher with decades of experience. Today, she's a cardiovascular research nurse manager at UMass Medical School. She's also a committed volunteer who supports multiple organizations for both humans and animals in Massachusetts and around New England.

Stemming the costs of elder care

Knowing medical costs will grow right along with the number of elders, healthcare organizations are rallying by keeping more nursing-home-eligible seniors in their own homes with more integrated supports and streamlined resources, which – happily – coincides with seniors' wishes to stay in their homes.

Healthcare innovation: Conquering Lyme disease: A new approach?

While the pharmaceutical industry has not addressed prevention of Lyme disease as a public health need largely because of concerns about the market and profitability, MassBiologics was founded on a mission to improve public health.
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Consumer advice: 10 questions for selecting a healthcare provider

To select a primary care provider, patients should first determine where they would like to seek care and carefully consider any potential barriers.

Benefits administration: Keep your staff in motion

There is no denying that a sedentary lifestyle is unhealthy and can lead to life-threatening health problems.
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