We are committed to building a robust organizational culture where diversity, equity, and inclusion are at its core. We denounce racism, violence, injustice, and inequity. We strive to ensure that ALL who engage in this community are valued and recognized, and that they find a true sense of belonging. Some families don’t know much about us or don’t realize there is a place for them in Girl Scouts. To best serve all communities, familiarity with the Hispanic culture and fluency in Spanish are a plus.
If you can’t wait to welcome the next person who walks through the door or to answer the next phone call, this job could be the one for you. The Girl Scouts of Central and Western Massachusetts is hiring a Retail and Customer Service Specialist to perform a variety of retail and pop-up shop activities. They will also help parents, volunteers, and the public with general questions and signing up to be a member or participate in a program. Strong communication skills are required, and solid computer skills help us maximize our use of technology to streamline processes and improve customer service.
The Retail and Customer Service Specialist operates the shop in an organized, efficient, and accurate manner, and provides pop-up shopping opportunities at large events, summer camps, and outlying areas. A flexible work schedule allows rotating coverage of retail operations including some evenings and Saturdays.
A top priority at the Girl Scouts is making sure all girls and their families feel welcome. Candidates who speak Spanish fluently are preferred. The starting pay is $20/hour.
What experiences and qualifications are key to success in the position?
- Excellent communicator – verbal & written; ability to speak Spanish is desired
- Access to a reliable mode of transportation
- Work schedule flexibility
- Demonstrated computer, database, and word processing skills
- Organized with strong attention to detail
- Demonstrated ability and sensitivity working with persons of diverse backgrounds, cultures, and lifestyles.
How can you apply?
We’d love to see a cover letter telling us why you think you are a good fit for this position. Please also include a resume.
To apply, forward a letter of interest with a resume or complete an application.
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All resumes/cover letters or applications should be sent to:
GSCWM HR
301 Kelly Way
Holyoke, MA 01040
Email: hr@gscwm.org
For salaried exempt positions, please submit a cover letter with your resume for consideration. If you are subsequently scheduled for an interview, you will also be required to complete an employment application. AA/EOE
