Monica Benevides

When talking about the MIH program, Broach, Inzerillo, and O’Connor all refer repeatedly back to patient experience, one-on-one care, and argue for integrating MIH into healthcare systems more broadly, which likely won’t happen until insurers agree to cover MIH services.

Now executive director of WCC, a position she’s held for a decade, Shaw Elster has made family time and family life part of her ethos as the $4-million nonprofit’s leader.