Cinch I.T., a Worcester-based information technology firm, is planning up to 12 new locations across the country next year as the need for remote tech support has ballooned during the coronavirus pandemic.
Cinch I.T. said it has received triple the amount of support requests during the pandemic as it would normally receive as many businesses adapted to remote work early this year. Cinch I.T. typically services small to midsized businesses that outsource their IT operations to the firm, and says its corporate hub handled 80% to 90% of help requests on behalf of its franchisees.
“What we’re seeing right now is that in-house technicians are struggling to handle the increase in I.T. responsibilities that come with remote work,” Rick Porter, Cinch I.T.’s president, said in a statement.
Cinch I.T. already has, in addition to its home offices in Worcester, locations in Framingham, Marlborough, Newton, Taunton, Woburn and one opening in Providence in March.
