Understanding the perspectives of both patients and doctors can be a hard road to navigate, but Hsieh believes active listening is key.
Hsieh is at the helm of Mass Advantage, a new insurance offered by UMass Memorial Health with its partners Shields Managed Care Solutions, LLC in Stoughton, and WCAS CM Holdings LLC of Delaware. Hsieh is excited to build a new program from the ground up, based on members’ needs and feedback. From streamlining communication between providers and patients to offering a Hospital at Home program and comprehensive dental/eye care initiatives, she is looking for out-of-the-box ways to serve Worcester County members.
