Broadview Networks
Address: 48 Sword Street, 2nd Floor, Auburn, MA 01501
Phone: 1-800-BROADVIEW
Website: www.broadviewnet.com
Number of Employees: 850
Top Executive: Michael K. Robinson, CEO
Product or Service: Voice, data, Internet access, VoIP-based and traditional phone systems
Year Founded: 1996
Broadview Networks solves your communications puzzle
Broadview Networks has the answer for small and mid-sized business customers frustrated by the tough challenge of coordinating their Voice, Data, Internet and Hardware services with multiple vendors. In fact, the company had the
foresight to develop the Total Solutions™ product of bundled services in anticipation of the demand for all-inclusive solutions. Total Solutions enables
customers to increase efficiencies by obtaining all of their communications services from a single provider.
Broadview Networks is focused on offering
customers convenience and value. The company’s
integrated solutions include: local and long distance voice services, data services that encompass VPN and MPLS-enabled offerings, hosted and premises-based phone systems, and high-speed Internet services using DSL, T1 and T3 technologies. With this long menu of offerings, it’s no wonder that Broadview Networks recently received a "VoIP Service Provider Award" from Internet Telephony magazine.
Broadview Networks will streamline a company’s entire communications services and deliver a higher level of service and reliability, and enable businesses to achieve greater economies of scale with pricing.
"We will develop a program that’s customized to meet the needs of an individual business," says Andrew McDowell, executive vice president of sales. For
example, a small company looking for better traffic management of its phone calls could use an
auto-attendant system that provides answering service,
transfers to extensions and general voice mail. A key benefit of this approach is that it frees up administrative support for other responsibilities.
Broadview Networks data services enable
businesses to distribute vital information to employees, colleagues, customers and vendors at maximum speed. "The opportunities for productive collaboration are unlimited and include e-commerce, telecommuting, video communications,
distance learning and other emerging network applications," says McDowell.
Since 2004, Broadview Networks customer care centers have been certified as Centers of Excellence by the Center for Customer-Driven Quality at Purdue University. The certification was bestowed upon Broadview Networks for its effectiveness and efficiency in interacting with customers.
"Customers have a truly differentiated provider in which to entrust all of their communications needs," McDowell says. Broadview Networks offers the technology and commitment to satisfaction necessary to help customers succeed. Customers receive a primary point of contact and consolidated billing for all services, and are backed by a full-
service provider that has the ability to support them as they grow.
Broadview Networks’ service area extends throughout seven Northeastern states: Massachusetts, Rhode Island, New Hampshire, New York, New Jersey, Connecticut and Pennsylvania. The NY-based Company has local sales offices in Auburn and Quincy, MA and Providence, RI.
The company’s network operations center in Horsham, PA proactively monitors its entire network around-the-clock from one central location. "This enables us to identify and address potential problems before customers are impacted," McDowell says.
Broadview Networks is expanding its reach farther South with the announcement of its acquisition of ATX Communications, Inc., an integrated communications provider that serves business
customers in Pennsylvania, New Jersey, Delaware, Maryland, Virginia and the District of Columbia.
The combined company will provide voice and data communications services to nearly 70,000 business customers, representing more than 600,000 voice and data lines. Once the transaction is finalized, Broadview Networks will have a presence in 10 Northeastern and Mid-Atlantic U.S. states, including every major metropolitan market.
WBJ Web Partners
Most Recent
Most Recent
0 Comments