Allatar
Address: 153 Clinton Road, P. O. Box 1043, Sterling, MA 01564
Phone: 978-422-6850
Fax: 509-984-2383
Website: www.allatar.com
Number of employees: 4
Top Executives: Larry Altobelli, partner/owner; Richard Molnar, partner/owner
Product or service: IT services for small businesses
Year founded: 2003
IT company thrives on customer service
A chance conversation between two high-tech veterans at a barbecue led to the formation of Allatar LLC, a three-year-old company specializing in information technology services for small businesses. That meeting brought together Richard Molnar and Larry Altobelli, two former neighbors with complementary skills honed over decades.
Recalls Molnar: "I was a software engineer, and Larry was a hardware engineer. We both had experience in providing technical support. Within 24 hours we decided we had the right mix of skills."
Starting from scratch, Allatar has grown steadily and profitably every year and now has a client base of more than 270 small and medium sized business and residential customers. The company’s main office is in Sterling, serving Worcester County and beyond.
Allatar’s niche is providing small companies with information technology services and "superior customer service," according to Molnar. "What distinguishes us from other computer support companies is our level of experience," he says. "Before starting our own business, we managed international support organizations for multi-million-dollar corporations. We take that knowledge and experience and use it to find hardware and software solutions that make sense for small businesses."
The company also works with clients on life-cycle planning for their computer purchases, so a small business is able to spread out its investment in new hardware over time. "We look at the needs of individuals and figure out a plan that allows a company to move computers around so the purchase of new equipment can be spread out over several years," Molnar explains.
• And Allatar is prepared to be patient and do a lot of hand-holding. "If you have been on the phone with tech support from a large company, you know how frustrating it is to try to get answers," Molnar says. "We’ve made careers out of customer service. We respond quickly, so our customers don’t lose valuable time."
One night Allatar received notice of a problem with a client’s e-mail at 11 PM. "We had the problem resolved by 2 AM, and by the time employees came to work that morning the system was up and running," Molnar recalls. Most client computer problems are resolved within 24 hours, he adds.
Allatar is filling a need for small business customers. "They can’t afford down time, but don’t necessarily have the time or knowledge to deal with IT issues." Molnar says. "As a local company, we can respond quickly. By developing close working relationships with our customers, we’re able to address their individual needs."
With a background that includes decades of high-tech business experience, Allatar’s executives are well positioned to meet the IT needs of small businesses. "We deal with a range of expertise in our clients," Molnar explains. "Some are very familiar with computers; others just know that the computer program they need isn’t running. This is where our service skills come into play. We can walk people through the problem step by step."
Both a registered Microsoft partner and a Dell solution provider, Allatar provides a full range of services, including:
• Report customization and automation
• Server upgrades and maintenance
• Network setup and troubleshooting
• Database creation and integration
• Personal computer upgrade and repair
• Data recovery & Backup Solutions
The company bills on both an hourly and project basis and offers maintenance contracts.
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