April 2, 2007
Airline complaints at five-year low
By Matthew L. Brown
The latest annual Airline Quality Rating report said complaints about flying have leveled off at a five-year low.
According to the report, more passengers were bumped, more bags were lost and there were fewer on-time flights in 2006 compared to 2005.
It's the third year in a row those problems have grown worse for the industry.
Researchers say there's one upside. The number of complaints about airlines has stabilized since hitting a five-year low in 2005.
But maybe where passengers are going has something to do with the number of complaints they have. Hawaiian Airlines ranked number one in this year's AQR report.
According to the report, more passengers were bumped, more bags were lost and there were fewer on-time flights in 2006 compared to 2005.
It's the third year in a row those problems have grown worse for the industry.
Researchers say there's one upside. The number of complaints about airlines has stabilized since hitting a five-year low in 2005.
But maybe where passengers are going has something to do with the number of complaints they have. Hawaiian Airlines ranked number one in this year's AQR report.
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