Amy Finch is the compliance and operations support manager for WhiteWater, the water utility management subsidiary of Auburn-based construction firm R.H. White.
Updated: December 9, 2024
Advice
5 Things I know about ... Water industry trends
By Amy Finch
This is the second part in a two-part advice series on businesses’ relationship to water. Part one appeared originally in the Nov. 25 edition.
5) Customers want to know more about where their water comes from. When looking for information regarding your water supply, start with your water supplier, the best resource for accurate information.
4) Public water supplies are highly regulated. A PWS is a system that provides water for human consumption to at least 25 people daily for 60 days or more out of the year or to at least 15 service connections. Mass. regulations are often stricter than federal rules. The Massachusetts Department of Environmental Protection ensures all public water supplies, from the smallest restaurants to our largest cities, adhere to strict regulations protecting public health. Public water is tested routinely.
3) Technological advances are improving the operation of water supplies. More advanced alarm controls, level sensors, and automation of specific processes allow water operators to perform their work more effectively while reducing hazards. Computer programs can be used to capture data and create compliance reports that were once handwritten. Electronic data submission allows water operators, regulators, and consumers easy access to the water quality in their PWS.
2) With technology comes the threat of cybersecurity breaches. The newest buzzword in the water works industry is cybersecurity. The U.S. Environmental Protection Agency is offering free cybersecurity assessments to all PWSs, and the White House has declared October Cybersecurity Awareness Month. MassDEP considers cybersecurity to be part of the emergency response plan for all PWSs.
1) Water works professionals are in high demand. Water and wastewater operators are essential jobs that impact many people's lives. The pool of operators is aging, and a challenge has been to bring younger, qualified, and licensed persons into the industry. In addition to operations positions, there are numerous other career opportunities, including maintenance technicians, administrative positions, and management roles.
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