10 Things I Know About... VOIP
10. Be Open To Change
Businesses have always been limited by their phone systems’ capabilities — new phone systems using voice over Internet protocol (VOIP) are much more flexible and customized to your business needs.
9. Savings
VOIP can save a business up to 75 percent over traditional phone services on long-distance charges. If you have more than one location, calling each other is as simple as a four-digit extension.
8. Mobility
Send calls to all your phones at once so callers can reach you with one number wherever you are: at the office, on the road or even at home.
7. Messaging
Voicemail to your e-mail, forward voicemails to others and use interactive voice recordings (IVR) to efficiently manage your call flow.
6. Reporting
Find out how your business is communicating: incoming and outgoing calls, average talk times, missed calls — all with a few simple clicks.
5. Call Recording
Record your own calls, or calls of your employees on the fly. Set up automatic recording schedules for certain groups or departments.
4. Monitoring
Listen in on calls and have the ability to guide your employees’ calls to improve customer satisfaction. Speak to your employees privately while they are on a call and even join the call if needed.
3. Conference Calling
Set up shared conference calls right in your own phone system so attendees can join the call quickly and easily.
2. Simplified Administration
Moving an employee is as simple as unplugging their phone and plugging it back in at their new desk. The number and the extension stay with the phone.
1. Converged Infrastructure
Voice is now a part of your computer network — alleviate management headaches by utilizing a single, knowledgeable IT and VOIP provider.
Know 10 Things about a business topic? Email editorial@wbjournal.com.
Craig Anderson is a project manager at Auburn-based PC-PLUS Technologies. Craig can be reached at canderson@pcplustech.com.
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