July 8, 2013Edition

Advice

10 Things I Know About … Superior Customer Service

10. Communicate. Feedback, even a complaint, is good because it lets you know where you need to...
Government & Politics

Federal Health Care Reform Needs Surgery

Seven years ago, Associated Industries of Massachusetts (AIM) and its 5,000 member employers supported the groundbreaking health...
Banking & Finance

Briefing: Foreclosure Modification Rules

The Patrick administration last month established regulations for mortgage lenders that will prevent them from foreclosing on...
News

Accolades & Honors: July 8

IT consulting company Virtusa, of Westborough, was awarded Stevie American Business Awards for the "Human Resources Department...
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News

Clear Message To The Feds: Protect Trade Secrets

Respondents to last week's poll overwhelmingly endorse more federal action to protect the trade secrets of American...
News

Q&A With Tim Murray Of The Worcester Regional Chamber Of Commerce

Tim Murray shocked many across the state in May when he announced his career change from being...
News

Sometimes, Hierarchy Hurts More Than It Helps

We're a society that revolves around control. The structures we live with every day are organized and...
Education

Colleges, Life Sciences Firms: Partners For Progress

On-the-job mistakes always impact the bottom line, but the degree of expense varies widely from industry to industry.
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News

Photo Finish

GAME ON Whitinsville-based UniBank donated $21,745 for a new Uxbridge High School scoreboard. Pictured with students, from...
News

Support Split On Immigrants And Work Visa Options

Business groups recently lobbied Congress for passage of a bipartisan approach toward immigration reform that would enhance...
Retail

New Life Under Old Roofs? Enclosed Shopping Malls Battle For Sales With ‘Lifestyle Centers’

Though the Mall at Whitney Field has struggled in recent years, losing key anchor tenants and falling into foreclosure in 2010, Vintage Real Estate Chairman Fred Sands doesn't view his company's recent purchase of the Leominster mall as a risky venture.
Government & Politics

White House Calls Time Out On Key Health Reform Provision

Until the middle of last week, some companies were facing a tough question of whether to offer...
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Technology

AbbVie Embraces Its Biotech Identity

From Plantation Street in Worcester, the only indication that anything is different at AbbVie, which officially changed...
News

Incorporations: July 8

These Central Massachusetts businesses filed incorporation papers with the Massachusetts Secretary of State's Office from April 16-30,...
Economy

AMSC Case Sends Clear Message To China

Last month's federal indictment of Sinovel Wind Group, the Chinese firm alleged to have stolen trade secrets...
News

Real Deals: July 8

Read more Real Deals: June 10Real Deals: June 24Real Deals: Aug. 5Real Deals: Aug....
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Advice

101: Building Teams

Management is more than just helping others succeed. It also involves fostering a unique group dynamic that...
News

Should Your Website Be Responsive? Behind The Buzzword

Mashable.com, an online news site devoted to the tech world, chose 2013 as the Year of Responsive...
News

Fresh Beginnings: July 8

— The Courtyard by Marriott on Grove Street in Worcester celebrated its grand re-opening after a multimillion-dollar...
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