Frequently Asked Questions

How do I subscribe?

To subscribe to the Worcester Business Journal you can click on the red “Subscribe” button on the top right of your screen, or you can click here.

What does a subscription include?

A Classic Worcester Business Journal subscription includes: bi-weekly print and digital issues, unlimited website access, exclusive newsletters, and special event perks. A Premium Worcester Business Journal Subscription includes all Classic benefits plus full access to the WBJ Data Center.

Cancellation and Refund Policy

Subscription Cancellation You may cancel your subscription at any time. Please note that cancelling your subscription does not automatically trigger a refund. Once cancelled, your subscription will remain active until the end of your current term. You can view the end date of your subscription on your account page. Refunds If you believe you are eligible for a refund, please contact our Circulation Team directly. Refunds are not processed automatically upon cancellation and must be requested. Full Refunds are only available within the first 7 days of the start of your subscription. After the first week, partial refunds will be issued based on the remaining value of the subscription term. All refund requests are subject to review and approval by our Circulation Team.

I can’t access all WBJ articles, why is that happening?

There are two reasons that you may not be able to read all WBJ articles.

You do not have a current subscription to the Worcester Business Journal. If you are not a WBJ subscriber, you can only read our unlocked articles. If an article is locked there will be a message that it is a Subscriber Only article. If you want to view a Subscriber Only article, you would need to purchase a subscription.
You are a subscriber, but you are not logged in. If you are a WBJ subscriber but cannot access all articles, please confirm that you are logged in properly to the WBJ site. When you are logged in, the buttons in the top right corner of your screen will show the buttons “Account” and “Log Out”. If you are seeing “Subscribe” and “Login”, then you are not logged into the site.

My reset password link is not working. What should I do?

If during login, you click the “Forgot Password” link and do not receive an email with instructions, please reach out to circulation@wbjournal.com for help resetting your password.

My company would like a group subscription. How do we set one up?

Worcester Business Journal offers discount packages for companies purchasing 5 or more subscriptions for their employees. Please email circulation@wbjournal.com for more information.

How do I change my subscription address?

There are two options for changing your address:

Make the change via your account page on our website. Log into the site, then click the “Account” button in the upper-right corner of the page. From there under “Addresses” you can see your current bill-to and ship-to address and make any desired changes. You will see the changes reflected immediately in your online login and it your next print issue will go to the ship-to address.
Contact the Circulation team at circulation@wbjournal.com.

How can I obtain an issue copy?

Worcester Business Journal is not sold in stores. You can purchase a copy of WBJ by emailing orders@wbjournal.com. Please include the date of the issue as well as your mailing address.

How do I purchase an article that appeared in WBJ?

The Worcester Business Journal sells specially formatted PDFs or reprints of articles that we have published in print or online. These 8.5×11″ sheets feature your article with the WBJ logo and article date at the top of the page. They are the perfect size for an addition to your marketing materials, posting on your website and framing for a keepsake. If you are interested in ordering a reprint you can email reprints@wbjournal.com OR fill out this form online.

How do I purchase a photo that ran in the paper?

Requests for reprinting WBJ photos are handled on a case-by-case basis. Photos may be copyright of the Worcester Business Journal or the individual photographer. For assistance, please contact our editor, Brad Kane. Please include the date the photo ran and a description of the photo. If you found the photo on our website, please include a link to the photo/article in your email.

How do I nominate someone for an event?

To nominate someone for a Worcester Business Journal award, navigate to the WBJ Events page and then to the specific event that you are looking for. Once on that event page, there will be a nomination link available if nominations are still open for that event.

How do I submit a news tip or story idea?

The best way to get covered in the Worcester Business Journal is to keep the editorial staff informed about what you or your company is doing, or about any industry trends that pertain to your business. If you have an announcement about a person in your organization, news tips or story ideas, please use our editorial contact form.

How do I add an event to the calendar?

To add a business-to-business event to our business event calendar use the “Submit a Business Event” form. Your submission will be sent to the WBJ staff for review. If approved it will then be published on our website.

Group Subscriptions

What is a group subscription?

If you have multiple people in your organization that would benefit from a WBJ subscription, a group subscription is your best option. Group subscriptions are discounted based on the number of users in a group and are a great way to get your all team full access to WBJ content.

What do we get with a group subscription?

With a group subscription, each user in the organization gets:

An individual login giving them complete access to WBJ including all “Subscriber only” content with no restrictions.
Print editions of every WBJ issue (users can choose to opt out of a print copy).
Advance access to the digital editions of all WBJ publications.
Exclusive draws for event tickets.
Access to WBJ’s Subscriber Only newsletter.

How do I sign up for a group subscription?

Go to our Group Subscription page, choose the group size, enter the name of your group/organization and choose the number of users that you want.
Click “Checkout” and then enter your billing details and payment information.
You will then see a confirmation page with the details of your order and a link to your account.
You will also receive three emails:
- An “order complete” email with your receipt.
- An “account created” email with your username and a link to set your password on wbjournal.com (if you don’t already have a login).
- A welcome email walking you through initial group setup and an overview of important group subscription information.

How do I add group users?

Go to wbjournal.com and click the “Login” button to log into your account. Enter your email and password. If you are already logged in, you can just click the “Account” button at the top of the site.
Click the “Group” link on the left side. You will see a list of your current group users.
Click the “Pending invitations” link to see a list of people you have invited to the group via email, but who have not yet joined. You may resend their invitation via email by clicking the “Resend” button, or cancel the invitation if desired.
To add a new group user, click “Add User” on the left side of the page, then enter their email address. They will be sent an email with instructions to join the group. Alternatively, you can copy the unique registration link and send it directly to someone in your group.

How do I remove group users?

Go to wbjournal.com and click the “Login” button to log into your account. Enter your email and password. If you are already logged in, you can just click the “Account” button at the top of the site.
Click the “Group” link on the left side. You will see a list of your current group users.
Click the “Remove” button next to the person you want to remove from the group.

Please note that refunds for open user spots will not be processed during the current group term. If a user is not placed in an open spot, that spot will remain open until the term is complete. Make the most out of your group by making sure all your user spots are filled!

How do I change the number of users in my group?

Go to wbjournal.com and click the “Login” button to log into your account. Enter your email and password. If you are already logged in, you can just click the “Account” button at the top of the site.
Click the “Group” link on the left side.
Then click “Group Settings” on the left side.
Click the “Change Users” button, enter the new number of users, and then click submit.
You will be taken to the checkout page. Complete this page and then click the “Switch Subscription” button.

What is the difference between Owners, Managers & Users in a group?

Owner: The Owner is the main administrator of the group. Owners have the ability to add or remove users and change the number of total users in the group. Owners will receive the group’s annual invoice. Owners will only have full print and digital access if they assign themselves as a user in the group.
Manager: Managers can be set by the Owner of the group. Managers have the ability to add or remove users in the group. Managers have full print and digital access.
Users: Users are set by the Owner or Manager of the group. Users do not have group management capabilities. All users have full print and digital access.

How do I change from an individual subscription to a group subscription?

Please email circulation@wbjournal.com to change your individual subscription to a group subscription. We will cancel your current subscription and pro-rate it. We can then guide you through signing up for a group subscription.

What if I have other questions about group subscriptions?

Please email circulation@wbjournal.com if you have any questions about purchasing or managing group subscriptions.